This policy explains what personal information Riverhub Plumbing & Roofing Sdn Bhd (“we”, “us”) handles when you use riverhub.help or engage our services, and the choices you have. We keep it deliberately plain.
Information we collect
We only collect what we need to respond to you and carry out work:
- Contact details you provide — name, email, phone number and the address of the property to be worked on.
- Job details — what you describe in an enquiry, and any photos you choose to send.
- Basic technical data — your browser type and general location, gathered anonymously to keep the site working.
How we use it
Your information is used to reply to enquiries, prepare quotes, schedule and complete work, issue invoices, and keep a record of jobs for warranty purposes. We do not sell your data, and we do not send marketing you did not ask for.
Who we share it with
We share information only where necessary — for example with a specialist subcontractor assigned to your job, or where the law requires it. Anyone we work with is expected to protect your data to the same standard we do.
How long we keep it
Enquiry details are kept while we are in contact and for a reasonable period after. Records tied to completed work and warranties are retained for as long as the warranty runs and to meet accounting obligations.
Keeping it secure
We apply sensible technical and organisational measures to protect your information against loss or unauthorised access. No system is perfectly secure, but we take the responsibility seriously.
Your choices
You may ask us what we hold about you, request a correction, or ask us to delete information we are not required to keep. Contact us at [email protected] and we will help.
Cookies
The site uses a small number of cookies. See our cookie policy for detail and how to manage them.
Contact
Riverhub Plumbing & Roofing Sdn Bhd
No. 27-1, Jalan Seribu 3/KU5, Seksyen 7, 40000 Shah Alam, Selangor, Malaysia
Email: [email protected] · Phone: +60 3-5521 8840