We want you satisfied with the work we do. Because ours is mostly a service business rather than a shop, this policy covers how we handle deposits, supplied parts and putting things right.
Workmanship
If a repair or installation we carried out fails due to our workmanship within the warranty period, we will return and put it right at no charge. That is our first and preferred remedy — tell us and we’ll book it in.
Supplied parts and fittings
Parts and fittings we supply carry any manufacturer’s warranty that applies. If a supplied item is found to be faulty, we will replace it under that warranty. Items you supplied yourself are outside our returns process.
Deposits
Deposits secure your booking and cover materials ordered for your job. If you cancel before materials are ordered, your deposit is refundable in full. Once materials specific to your job have been ordered, we may retain the portion covering those costs.
Refunds on completed work
Where a service has been completed, our remedy is to correct any covered defect rather than to refund, since labour and materials have already been used. If a defect genuinely cannot be corrected, we will discuss a fair resolution with you.
How to raise an issue
Contact us within a reasonable time of noticing the problem. Email [email protected] or call +60 3-5521 8840 with your job reference and a description or photo. We aim to respond within two working days and arrange an inspection where needed.
Your statutory rights
This policy sits alongside your rights under Malaysian consumer law and does not replace them.